Shipping & Returns

Shipping

We pack and ship every order from Norway, usually within 1–3 business days. Handmade chainmaille, made-to-measure pieces and pre-orders can take longer; the product page always tells you how long.

Destination	Shipping
Norway	79 kr with Posten, tracking included. Free on orders of 1,599 kr or more.
Denmark, Finland, Sweden	149 kr
Europe: Austria, Czech Republic, France, Germany, Italy, Netherlands, Poland, Romania, Slovakia	199 kr

In Norway, parcels usually arrive 2–5 business days after shipping. Delivery to the Nordics and the rest of Europe takes longer and depends on the country. You'll get an email with a tracking link as soon as your order ships. The exact shipping cost is always shown at checkout before you pay.

Gift cards are digital and sent by email, with no shipping charge.

Orders outside Norway: Norway is not in the EU, so your country may charge import VAT or customs fees on delivery. These are paid by the recipient.

Returns: 14-day right of withdrawal (angrerett)

Under the Norwegian Cancellation Act (angrerettloven) you can cancel your purchase within 14 days of receiving your order, without giving a reason.

How to return

Email hello@kultarchive.no within 14 days of receiving your order. Use the subject line "Angrerett – Order #[your order number]" and tell us which items you are returning.
Send the items back within 14 days of telling us, to:
KULT ARCHIVE, Kantumveien 13, 3302 Hokksund, Norway
Please put your order number in the parcel. Items must be unworn (trying on is fine), in their original condition, with tags and packaging.

You pay the cost of sending the items back. We recommend a shipping method with tracking.

Refunds

We refund everything you paid, including the original standard shipping cost, to your original payment method. You'll get your refund without undue delay and no later than 14 days after we receive your cancellation. We may wait to refund until we have received the items back, or you have shown that you've sent them. You are only responsible for any loss in value caused by handling the items more than needed to check them.

Exceptions

Pieces made to your measurements or specifications, such as made-to-measure chainmaille (for example The Prologue), cannot be returned under the right of withdrawal.
Sealed items that can't be returned for health or hygiene reasons, if the seal has been broken after delivery.

The product page always says so if an exception applies.

Faulty or damaged items

If something arrives faulty or damaged, email hello@kultarchive.no with photos as soon as possible. Under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) you are entitled to a repair, a replacement, a price reduction or, if the fault is significant, a full refund. You can claim within 2 years of receiving the item, or 5 years for items meant to last much longer.